The University of Ca has engaged the solutions of Heartland money tree inc ECSI, Inc. (ECSI) to replace Conduent formerly ACS Education Services (ACS) because the servicer for several of this University’s campus-based student education loans effective August 2017. That is a system-wide modification impacting all University of Ca campuses.
Starting in August 2017, ECSI will assume obligation for servicing the University’s campus-based student education loans including, although not limited by, delivering education loan payment statements, processing education loan re re payments, forbearance, deferment, and termination demand kinds, and providing quality customer solution to the education loan borrowers.
The University acknowledges that as a consequence of the change to ECSI, you will see different modifications impacting our borrowers and a time period of interruption in solutions. Nevertheless, we have been making every work to really make the change a smooth one, with because little service disruption as you are able to, after the directing concept of accomplishing our better to address debtor requirements. In that nature, we’re supplying the following information about the change therefore the changes which can be being implemented.
Transition Dates
The effective date regarding the University’s brand new solution agreement with ECSI is August 1, 2017. The final date regarding the University’s education loan solutions agreement with Conduent/ACS is July 31, 2017. The procedure for transitioning all education loan account information from Conduent/ACS to ECSI will commence on 1, 2017 and is expected to be completed by Mid-August, 2017 august. Please observe that during the brand new servicer change, Conduent/ACS staff, ECSI staff and UC north park staff won’t have access to see any loan information or procedure transactions, nor are you able to get into loan account information online. Upon conclusion regarding the change, ECSI will straight away start processing all payments that are outstanding transactions, and very quickly after you will receive directions from ECSI for accessing your bank account.
Access to your University of Ca education loan username and passwords through the Conduent/ACS on the web system or through the Conduent/ACS debtor call center will end after July 31, 2017. Processing of online payments that are electronic other deals by Conduent/ACS debtor solutions staff may also stop after July 31, 2017.
The prospective date for ECSI staff in order to offer complete debtor assistance and account information around Mid-August, 2017. Please observe that until then, neither ECSI nor UC hillcrest staff may have access to see your education loan account information or perhaps in a position to process any deals, such as for instance payments and demands for deferment, forbearance or termination. After the transition to ECSI is complete, you are able to access your bank account through ECSl’s web site, where you should be able to see your account information, make one-time or recurring ACH re payments, access cancellation and deferment forms, or access an ECSI consumer service agent via real time talk. You shall additionally be in a position to contact ECSI customer care straight by phone.
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